Course Content
Courses & Overview
This general course covers many individual courses or modules that together give the student a comprehensive knowledge of the Information Technology technical requirements.
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Introduction to IT

Skills Will You Learn in the A+ Section

  • Hardware
    • Identifying, using and connecting hardware components and devices, including the broad knowledge about different devices that is now necessary to support the remote workforce
  • Operating Systems
    • Install and support Windows OS including command line and client support, system configuration imaging and troubleshooting for Mac OS, Chrome OS, Android and Linux OS
  • Software Troubleshooting
    • Troubleshoot PC and mobile device issues including common OS, malware and security issues
  • Networking
    • Explain types of networks and connections including TCP/IP, WIFI and SOHO
  • Troubleshooting
    • Troubleshoot real-world device and network issues quickly and efficiently
  • Security
    • Identify and protect against security vulnerabilities for devices and their network connections
  • Mobile Devices
    • Install and configure laptops and other mobile devices and support applications to ensure connectivity for end users
  • Virtualization and Cloud Computing
    • Compare and contrast cloud computing concepts and set up client-side virtualization
  • Operational Procedures
    • Follow best practices for safety, environmental impacts, and communication and professionalism