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Explain the troubleshooting methodology.
- Identify the problem (Define).
- Establish a theory of probable cause (always question the obvious and collect information).
- Research knowledge base/internet, if applicable.
- Test the theory to determine the cause (Analyse).
- Establish a plan of action to resolve the problem and implement the solution (enough information, the resolve issue).
- Verify full system functionality and, if applicable, implement preventive measures (Test the solution).
- Document findings/lessons learned, actions, and outcomes.
