- To solve an issue quickly, be soft on the person and hard on the problem.
- Pretend that everyone was sent to teach you something.
- Pause in speaking and make eye contact, this shows confidence.
- Make people feel important with the SHR Method: “Seen, Heard and Remembered”.
- A Person’s favorite sound is their name, so remember it (h/t Dale Carnegie).
- “Praise publicly. Criticize privately.” — Warren Buffett
- Before you give feedback, make the other person feel that you care for them.
“Unspoken expectations are premeditated resentments”. — Neil Strauss
Check back tomorrow for more tips on leadership.